FAQs
Welcome to Bike World the greates mountain bike shop! We're thrilled that you're interested in shopping with us for all your mountain biking needs. To help make your shopping experience as smooth and enjoyable as possible, we've put together a list of frequently asked questions. Whether you have questions about placing an order, payment options, returns, or our mountain bikes, we've got you covered. If you don't see the answer to your question here, please don't hesitate to reach out to our customer service team for assistance. Thank you for choosing Bike World, and happy shopping!
How do I place an order on Bike World?
A: To place an order on Bike World, simply add the products you wish to purchase to your shopping bag and proceed to checkout. You'll be prompted to enter your shipping and payment information to complete your order.
Can I change or cancel my order after it has been placed?
A: Unfortunately, once an order has been placed, we are unable to make any changes or cancellations to it. If you have any concerns or issues with your order, please contact our customer service team for assistance.
How long does it take to receive my order?
A: Delivery times vary depending on your location. Shippin within the EU usually takes between 3-8 business days.
Is my payment information secure?
A: Yes, we use industry-standard encryption and security measures to protect your payment information.
Will I receive an order confirmation after I make a payment?
A: Yes, you will receive an order confirmation email after you make a payment.
Are there any additional fees or taxes on my purchase?
A: The total cost of your purchase will include any applicable taxes and delivery fees.
What is your return policy?
A: We offer a 30-day return policy for our products. If you are not happy with your mountainbike, please get in touch with our Customer Service and we will arrange a pick up free of charge. Please note that we can only accept returns of unused bikes in new condition.
How do I initiate a return?
A: To initiate a return, please contact our customer service team for assistance. They will provide you with instructions on how to return the item.
Can I exchange a product instead of returning it?
A: Unfortunately, we do not offer exchanges at this time. If you would like a different item, please initiate a return and place a new order.
Who pays for the return shipping?
Bike World will cover the return costs.
What types of mountain bikes do you offer?
A: We offer a variety of mountain bikes, including hardtail mountain bikes and full suspension mountain bikes.
Are your mountain bikes new or used?
A: All of our products are brand new and come with a manufacturer's warranty.
Do you offer any warranties on your mountain bikes?
A: Yes, all of our products come with a manufacturer's warranty. Please refer to the product page
